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Our terms and conditions for walking services and homestay services are below.
View our privacy policy here.
Walking terms
These pack walking terms (Terms) apply to all dog owners (Owners) who send their dog(s) (Dog(s)) on walks (Pack Walks) with Pack Social Limited (Pack Social). These terms are deemed to be agreed to by Owners every time they pay for Pack Walks and every time their Dog is picked up by or dropped off by Pack Social. These terms may be changed from time to time.
The Owners acknowledge, understand and accept:
the risks of off leash exercise and agree that Pack Social is not liable for any accidents, injuries or illnesses resulting during adventures provided by Pack Social, and that Owners will be liable for any medical care expenses and damages that result from injuries caused by my Dog;
that due to the way that dog's interact with one another, and the off leash environment they are in, minor cuts and scratches can occur even though the dogs are carefully supervised at all times, these are rare but can happen;
that Pack Walks occur outside in muddy conditions and that Pack Social’s Pack Walks do not include bathing, cleaning or spraying down of dogs when being dropped off unless with Pack Social’s prior agreement
that Pack Social uses balanced training methods and may use dog training tools when training dogs, if training tools are required for your Dog, Pack Social will discuss this with you before they are used on your Dog.
Owners acknowledge that while all care is taken by Pack Social, there are circumstances which may mean that a Dog runs away or goes missing while in the care of Pack Social. If a dog does go missing while in Pack Social care, Pack Social will contact the Owner as soon as possible and do all things possible, including social media posting and enlisting the help of others, to find the Dog as soon as possible
Owners confirm that their Dog(s) are in good health, are up to date on all vaccinations and are desexed unless discussed with Pack Social prior to the Dog coming on Pack Walks. Owners will check that their Dog is healthy before being picked up by Pack Social each day. Pack Social has the right to refuse to take any dog where they believe that the Dog may not be medically fit for Pack Walks.
Owners confirm that all information provided to Pack Social, in any form, is true and correct and Owners have not neglected to tell Pack Social any information or history about the Dog including any history of biting or aggression.
If the Owners or their alternate contact are unreachable in the event of an emergency, the Owners authorise Pack Social, its agents and/or representatives to seek immediate veterinary care for the Dog and make all medical decisions relating to the Dogs treatment until the Owner can be contacted. The Owners understand that all costs in connection to veterinary, medical or other treatment shall be their responsibility. The Owners agree to indemnify Pack Social for any and all liability, claims, actions, losses, injury or damage associated with seeking vet treatment for a Dog.
The Owners give permission for their Dogs to be photographed and videoed while on a Pack Walk and those photos and videos used by Pack Social on their social media accounts, website and any other advertising.
Pack Social may refuse to provide services or cease providing services to any Dog or Owner at any time for any reason.
Pack Walks are to be paid for within 7 days of the walk occurring. Pack Social reserves the right to charge an additional 20% of the total invoice for any overdue amount.
Pack Social operates weekly Pack Walks, due to limited spaces and all dogs safety Dogs must be booked for weekly walks unless agreed with Pack Social. Pack Social may revisit any arrangement made at any time. If a Owner wishes to remove their dog from Pack Social two weeks notice needs to be given to Pack Social unless Pack Social agrees otherwise.
Owners must provide Pack Social with notice of cancellation or change to a requested Pack Walk at least 24 hours prior to the scheduled pick up time for the Dog. Due to limited spaces if cancellation of a Pack Walk which is not received within 24 hours the full Pack Walk fee will be charged.
Boarding terms
These dog boarding terms (Terms) apply to all dog owners (Owners) who send their dog(s) (Dog(s)) to stay (Boarding Stay) with Pack Social Limited (Pack Social). These terms are deemed to be agreed to by Owners every time they book their Dog in with Pack Social, every time the Owners pay for a Boarding Stay and every time their Dog is picked up by or dropped off to Pack Social. These terms may be changed from time to time.
Pack Social will care for each Dog during the Boarding Stay in a family home. Pack Social will provide each Dog with all necessary exercise, care, and supervision during the Boarding Stay. Pack Social will feed each Dog the food provided by the Owner and administer any medication as directed by the Owner.
All rates agreed or quoted are per night of a Dog's stay.
The Owners acknowledges that:
other dogs may be staying with Pack Social at any given time;
Pack Social operates a pack style homestay with all dogs interacting together in group style environments and that the Owners Dogs are suitable for such a homestay;
Pack Social uses balanced training methods and may use dog training tools when training dogs, if training tools are required for your Dog during their stay, Pack Social will discuss this with you before they are used on your Dog;
the Dogs may be exercised through adventure walks which carry an inherent risk that Dog’s may injure themselves, and Pack Social is not responsible for any injuries or accidents which occur; and
when not being exercised or directly supervised Dogs will be crated to ensure their safety, this includes while sleeping.
Owners acknowledge that while all care is taken by Pack Social, there are circumstances which may mean that a Dog runs away or goes missing while in the care of Pack Social. If a dog does go missing while in Pack Social care, Pack Social will contact the Owner as soon as possible and do all things possible, including social media posting and enlisting the help of others, to find the Dog as soon as possible
The Owners confirm that all information provided to Pack Social, in any form, is true and correct and the Owners have not neglected to tell Pack Social any information or history about the Dog including any history of biting or aggression.
Owners confirm that their Dog(s) are in good health, are up to date on all vaccinations and are desexed unless discussed with Pack Social prior to a Boarding Stay.
Owners are responsible for providing all food and medication required for the Dog for the duration of their Boarding Stay. If the Owners do not provide sufficient food or medication for the duration of the Boarding Stay Pack Social will purchase any necessary food and arrange for any medication to be dispensed and the Owners will reimburse Pack Social for all costs associated, in full and at that same time as the invoice for the Boarding Stay is payable.
If during the Boarding Stay, a Dog requires, in the opinion of Pack Social, vet treatment Pack Social will seek such vet treatment on behalf of the Owner and will endeavor to advise the Owner of the need to see a vet prior to seeking treatment. The Owner autorises Pack Social to make all medical decisions relating to the Dogs treatment until the Owner can be contacted. The Owners agree to indemnify Pack Social for any and all liability, claims, actions, losses, injury or damage associated with seeking vet treatment for a Dog.
All Boarding Stays must be paid in full prior to the Dog starting its stay with Pack Social. Any delay in returning the dog (at the Owners request or otherwise) or failing to pay for a Boarding Stay on time will incur additional charges at the same rate as the Boarding Stay which must be paid before the Dog is returned to the Owner.
Cancellation of a Boarding Stay by a Owner with less than seven days notice will incur a cancellation fee of up to 50% of the full cost of the Boarding Stay.
Owners give permission for their Dogs to be photographed and videoed while on staying with Pack Social and those photos and videos used by Pack Social on their social media accounts, website and any other advertising.
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